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Privacy Policy

ANU Fertility (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

As a fertility consulting service connecting prospective egg donors and surrogates with intended parents, we recognize the sensitive nature of the information you entrust to us. We are committed to maintaining the highest standards of privacy protection and transparency in our data practices.

Nature of Services

ANU Fertility provides consulting and matching services for egg donation and surrogacy. We are not a medical provider and do not offer medical advice, diagnosis, or treatment. Our role is to:

  • Facilitate connections between prospective egg donors/surrogates and intended parents
  • Provide educational resources about the egg donation and surrogacy processes
  • Assist with coordination and administrative support throughout the journey
  • Connect you with qualified medical professionals, legal advisors, and other specialists as needed

All medical screenings, evaluations, and procedures are performed by licensed healthcare providers. You should always consult with qualified medical and legal professionals regarding your specific situation and any health-related decisions.

No Guarantee

ANU Fertility makes no guarantees or warranties regarding outcomes. While we strive to provide exceptional service and support, we cannot guarantee:

  • Acceptance into our egg donor or surrogate program
  • Successful matching with intended parents
  • Medical qualification or clearance by healthcare providers
  • Specific compensation amounts or timelines
  • Pregnancy outcomes or success rates
  • Legal outcomes or arrangement approvals

Each egg donation and surrogacy journey is unique and depends on numerous factors beyond our control, including medical, legal, and personal circumstances. Results and experiences vary widely among individuals.

Consent

By completing our online quizzes, calculators, or registration forms, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Your consent may be express or implied depending on the circumstances and the sensitivity of the information.

You may withdraw your consent at any time by contacting us using the information provided below, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may limit our ability to provide you with services.

Information We Collect

Personal Information

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, city, state/province
  • Demographic Information: Age, date of birth, marital status, number of children
  • Health Information: Medical history, reproductive health details, lifestyle factors (smoking, drug use), BMI, previous pregnancies and deliveries
  • Financial Information: Compensation preferences and expectations
  • Communication Preferences: Preferred contact method (phone, text, email)

Technical Information

  • Browser type and version
  • Device type and operating system
  • IP address and approximate geographic location
  • Pages visited and time spent on our website
  • Referring website or source of traffic
  • Marketing campaign parameters (UTM codes)

How We Use Your Information

We use your personal information for the following purposes:

  • Qualification Assessment: To evaluate your eligibility as an egg donor or surrogate based on medical, lifestyle, and other criteria
  • Client Matching: To connect qualified candidates with intended parents seeking egg donation or surrogacy services
  • Communication: To contact you regarding your application, provide updates, schedule consultations, and answer questions
  • Service Delivery: To facilitate the egg donation or surrogacy process, including medical screenings and legal arrangements
  • Educational Resources: To provide information about the egg donation and surrogacy processes
  • Marketing and Analytics: To improve our services, understand user preferences, and evaluate the effectiveness of our marketing campaigns
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

Disclosure of Information

We may disclose your personal information to:

  • Intended Parents: With your explicit consent, we share relevant information with prospective intended parents for matching purposes
  • Medical Professionals: Healthcare providers conducting medical evaluations and fertility treatments
  • Legal Professionals: Lawyers and legal advisors facilitating surrogacy or egg donation agreements
  • Service Providers: Third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., CRM systems, email services, SMS providers), subject to confidentiality obligations
  • Legal Requirements: When required by law, court order, or government authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure database storage with access controls
  • Regular security assessments and updates
  • Employee training on privacy and data protection
  • Limited access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to using commercially reasonable efforts to safeguard your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose:

  • Active Applications: Information is retained while your application is being processed and during any active service relationship
  • Completed Services: Records related to completed egg donation or surrogacy arrangements may be retained for up to 7 years to comply with healthcare record-keeping requirements
  • Marketing Communications: Contact information for marketing purposes is retained until you unsubscribe or request deletion
  • Legal Requirements: Certain information may be retained longer if required by law

When personal information is no longer required, we securely destroy or anonymize it in accordance with applicable privacy laws.

Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws, you have the following rights:

  • Access: Request access to your personal information in our custody or control
  • Correction: Request correction of inaccurate or incomplete personal information
  • Withdrawal of Consent: Withdraw consent for certain uses and disclosures of your information
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations
  • Restriction: Request restriction of processing in certain circumstances
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days in accordance with PIPEDA requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and collect analytics data. These technologies help us:

  • Remember your preferences and settings
  • Understand how visitors interact with our website
  • Measure the effectiveness of our marketing campaigns
  • Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Remarketing and Online Advertising

We may use remarketing and online advertising technologies, including Google Ads and Facebook Pixel, to display relevant advertisements to you across the internet based on your previous visits to our website. This practice, known as “remarketing” or “retargeting,” helps us reach people who have shown interest in our services.

How Remarketing Works: When you visit our website, a cookie may be placed on your device. This cookie allows advertising platforms to recognize your device and show you ANU Fertility advertisements on other websites you visit across the internet.

Your Choices: You can opt out of remarketing and personalized advertising by:

Please note that opting out of personalized advertising does not mean you will no longer see ads; it means the ads you see will be less relevant to your interests.

Third-Party Services

Our website may integrate with third-party services, including:

  • HubSpot CRM: For customer relationship management and marketing automation
  • Google Analytics & Google Tag Manager: For website analytics and tracking
  • Facebook Pixel: For advertising and conversion tracking
  • Twilio: For SMS communications
  • SendGrid: For email communications

These third-party services may collect information about your use of our website in accordance with their own privacy policies. We recommend reviewing the privacy policies of these services to understand their data practices.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be stored and processed in Canada or other jurisdictions where our service providers operate. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated Privacy Policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Material changes to this Privacy Policy will be communicated to you by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ANU Fertility

Email: [email protected]

Phone: (604) 799-1484

Address: 45240 Chehalis Drive, Chilliwack, BC CANADA V2R 0R2

View our Google Business Profile

If you are not satisfied with our response to your privacy concern, you may file a complaint with:

Office of the Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec K1A 1H3

Toll-free: 1-800-282-1376

Website: www.priv.gc.ca


This Privacy Policy demonstrates ANU Fertility’s commitment to protecting your privacy in accordance with Canadian privacy laws, including PIPEDA. We are dedicated to maintaining the confidentiality and security of your personal information while providing exceptional fertility consulting services.